Holiday Inn Haydock, an IHG Hotel

The staff here are a great asset; warm, welcoming, well-trained and professional whenever I encountered them. On the whole, the rest of the hotel was exactly what you would expect from a chain hotel, but the staff were exceptional from start to finish. The spa was never over-crowded.

All the staff we had dealings with gave the impression they where happy to be there. Tbh, we thought we had booked into the Mercure Hotel around the corner...we where pleasantly surprised when we walked into the Holiday Inn after being turned away by the Mercure...the reception was much nicer and the staff where fantastic. When we got to our room, which was conveniently situated on the ground floor, we discovered a large enough room for the two of us which was not overly hot like you find some hotel rooms and it had all the usual things you would expect + a few more in the room fridge etc. We had booked the dinner, bed & breakfast package...we both couldn't understand how the hotel could do it for the price!! We went to the dinning area for our evening meal, we where shown to our table by Mandy...what a pleasant person she is! We placed our order from the multiple choice menu. We did not have to wait long for the first course to arrive, which was a tasty enough soup. Our mains arrived, one was an excellent, fish, chips and mushy peas... My wife, who is vegan...had a Vegan Dahl, which she said was really tasty. I had a chocolate brownie & ice cream for my pudding, my wife does not do puddings. Our breakfast was a help yourself buffet style. The hotel cooked a couple of vegan sausages for my good lady and I had a Traditional English Fried Fayre which was excellent. All in all this was brilliant value for money and, considering we thought we had booked elsewhere, was a pleasant surprise. Staff members worthy of a name check:- Dillon & Jake on reception, Mandy & Jon in the restaurant and Jade at the bar. Will definitely use this hotel again without hesitation...as we have family in the area and this makes an ideal base for planning our various visits.

The room was ample size, and spotless, tea and coffee facilities in the room as well as a hairdryer. The beds were very comfortable. Had an evening meal and breakfast, both were very tasty. The breakfast was self serve with lots of different choices. On both occasions the staff asked straight away on entering the dining room if anyone had a dietary restriction, this did not affect us but was nice to know for other family members who were not with us on this occasion Also noticed at breakfast there was a table in another part of the dining room that was a ‘ Gluten Free’ area. Although we did not have time to use the pool area, jacuzzi and other facilities, they looked clean and the people in there seemed to be enjoying them.

A very warm welcome as we arrived and the man working the desk made sure we were 100% happy with our room and the services available. We were in a family room which was very comfortable and good space considering we had a baby and a dog with us. Breakfast and the staff running the service were fantastic.

Nice large rooms, clean facilities. very accomdating for food allergies. very friendly and helpful staff. Nice food with good options for children. loved the fact they had a play area for kids. overall very pleasant stay. gym and swim an added bonus.